Frequently Asked Questions
Everything you need to know about your performance gear and orders.
How long does shipping take for high-performance gear?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for the next competition.
What is your return policy on fitness equipment?
We offer a 30-day trial period. If your gear doesn't help you reach your peak performance, you can return it in its original packaging for a full refund.
Do you offer international shipping?
Yes, TIME ships to over 50 countries worldwide. International delivery times vary between 7-14 business days depending on customs processing.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your account.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm for larger equipment purchases.
Are your products covered by a warranty?
All TIME professional-grade equipment comes with a standard 12-month warranty covering manufacturing defects and hardware failures.